PRIVACY POLICY

Protecting your privacy is very important to us.

This privacy policy (the "Policy") describes how Raid ("Raid") collects, uses and discloses the personal information you provide us ("you").

By using the Raid website (https://www.hey-mercedes-benz.com) (the "Website"), you agree to the collection, use and communication of your personal information pursuant to this Policy.

Collection, use and disclosure of Personal Information

Personal Information

The term "Personal Information" means information about you that can be used to identify you. Depending on the circumstances, the personal information we may collect from you includes your name, birthday, email or mailing address, telephone number, or vehicle preferences.

Collection and use of Personal Information

Raid collects your Personal Information to compile a file on you and serve you better.

You can view the home page or browse the Website without your Personal Information being collected or used. Raid only collects Personal Information that you voluntarily provide.

Raid uses your Personal Information to put you in touch with third party advertisers of vehicles for sale or rent and to promote its service. Raid also uses, keeps and communicates your Personal Information in order to improve its Website by adding new components and features.

Purposes for which Raid uses your Personal Information include:

• To inform you of new products and services we will be providing, to the extent permitted by law;
• For marketing purposes and market research, to the extent permitted by law;
• Internally, to help Raid improve its Website and service;
• For answering questions regarding the Website and providing customer service;
• For making and/or confirming an appointment with a dealer and solicit your feedback after an appointment;
• In order to carry out and complete a business transaction, as the case may be;
• Any other use authorized by law.

Disclosure of Personal Information

Raid does not sell or disclose your personal information to third parties, except in the following specific cases:

• Your personal information may occasionally be communicated to third parties if such information is necessary for their service delivery or the performance of their contract. For example, a third party may have access to your personal information in order to handle postal mailings or telephone and electronic communications on behalf of Raid, Hey Mercedes-Benz, and all active and past dealerships of the platform:
  
  
  • Mercedes Test : , , QC,
  • Mercedes-Benz Barrie : 2440 Doral Drive, Innisfil, ON, L9S0A3
  
  
• Raid may disclose your Personal Information to third parties to comply with the law or at the request of a government body, or in the event of Raid’s sale, merger, reorganization, dissolution or similar event, including during the course of any due diligence process.
• Where appropriate, Raid requires third parties to enter into an agreement providing for adequate precautions to protect your Personal Information.

Only employees who need to access your Personal Information for the performance of their duties for the purposes listed above will have access to your Personal Information. Such employees are bound to maintain the confidentiality of the information as well as to handle it responsibly and in compliance with the applicable law and this Policy.

Solicitation

Providing Raid with your email address or telephone number indicates that you consent to Raid contacting you by email. This consent authorizes Raid to send you any information regarding the Website, to inform you of other services and opportunities that may interest you, and to get your opinion on the quality of the Raid Website.

If you no longer wish to be contacted by email, you may send a written request to the Raid privacy officer at the following address and your request will be treated within 5 days:

• By mail at: 4238 St-Laurent Blvd. Montreal, Quebec H2W 1Z3
• By e-mail at: info@hey-mercedes-benz.com

Links to other websites

Raid posts some links to other websites on its Website.

Raid assumes no liability regarding the collection, conservation, use and communication practices of these websites regarding Personal Information. Raid urges you to examine the privacy policy posted on any site you visit before providing any Personal Information that could be used to identify you.

Accessing your Personal Information and complaints

Your Personal Information is kept on the servers of our third party service provider, iWeb, in Montreal, Canada.

Subject to the applicable legal restrictions, you are entitled to access your file and correct your Personal Information by sending Raid a written request to that effect.

Raid makes every reasonable effort to ensure the updating, accuracy and integrity of your Personal Information. It is, however, your responsibility to inform Raid promptly of any change of name, address or other relevant element of your Personal Information.

We also urge you to contact Raid if you have any concerns or complaints regarding your Personal Information or this Policy.

Contact

• By mail at: 4238 St-Laurent Blvd. Montreal, Quebec H2W 1Z3
• By e-mail at: info@hey-mercedes-benz.com

Amendment to the Policy

Raid reserves the right to amend this Policy at any time. We therefore encourage you to visit our Website regularly to consult the most recent version.

This Policy was last updated on 21-11-2024